Store Policies
Thank you for choosing our online shop to purchase your perfumes and skin care products. We strive to provide you with a seamless shopping experience, including efficient shipping and delivery services. Please review our shipping policy below for detailed information regarding shipping methods, costs, and estimated delivery times to the following countries: Germany, Netherlands, Austria, Belgium, Luxembourg, Spain, France and Denmark.
- Shipping Methods: We currently offer the following shipping methods to the mentioned countries:
- Standard Shipping: This method utilizes reliable local postal services and courier partners. It is the default shipping method for all orders.
- Shipping Costs: Shipping costs are determined based on the destination country. During the checkout process, you will be presented with the available shipping options and their respective costs. We strive to keep shipping costs as affordable as possible while ensuring the safe and timely delivery of your items.
- Estimated Delivery Times: The estimated delivery times may vary depending on the destination country and the chosen shipping method. Please note that the following are general estimates and actual delivery times may be subject to unforeseen delays:
- Germany, Netherlands, Austria, Belgium, Luxembourg, Spain, France and Denmark : 3-7 business days
- Order Processing Time: Once your order is placed, please allow 1-3 business days for us to process and package your items before they are shipped. During peak periods, such as holidays or promotions, processing times may be slightly longer. We will notify you if there are any significant delays.
- Customs and Import Duties: Please note that for international orders, customs and import duties may be applicable, depending on the destination country’s regulations. These charges, if any, are the responsibility of the customer and may need to be paid upon delivery. We recommend contacting your local customs office for more information regarding any potential charges.
- Eligibility for Returns:
- Only unopened and unused products can be returned. For hygiene and safety reasons, we cannot accept returns or provide refunds for products that have been opened, used, or tampered with.
- Regarding opened products, if you choose to return them to the shop, we will send them back to you instead of providing a refund. However, please note that the cost of resending the product again to you will be your responsibility.
- Returns are only accepted within a specified time frame. Please refer to the “Returns Timeframe” section below for more details.
- Returns Timeframe:
- You may initiate a return within 14 days of receiving your order. After this period, returns will not be accepted.
- It is important to note that the 14-day period starts from the day you received the package according to the tracking information.
- Return Process:
- To initiate a return, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the process and provide you with the necessary instructions.
- Please ensure that the product is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
- You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
- Inspection and Refunds:
- Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria stated in section 1.
- If the returned product satisfies the eligibility criteria, we will issue a refund to your original payment method. Please note that shipping costs, including those incurred during the initial purchase, are non-refundable.
- The refund process may take a few business days to complete, depending on your payment provider. We will notify you via email once the refund has been processed.
- Damaged or Incorrect Products: In the rare event that you receive a damaged or incorrect product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, including arranging for a replacement or issuing a refund.
- Non-Returnable Items: In addition to products that have been opened or used, certain items may be non-returnable due to safety, hygiene, or regulatory reasons. These may include but are not limited to personal care products, fragrances, and cosmetics. We are unable to accept returns or provide refunds for these items.
If you have any further questions or concerns about our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure your shopping experience is exceptional.
